Refund policy

Thank you for shopping with us. We take great pride in our products and are committed to providing you with the highest quality merchandise. For information about returns and refunds, we have established the following returns policy:

Returns and Refunds

Due to the custom nature of our products, we do not accept returns or offer refunds. All sales are final.

Order Issues

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Kindly note that the shipping rates on international orders are not inclusive of any customs or import duties that could be levied when the package reaches your destination country. Duties rates vary depending on the value of the goods, what they are made of and where they are made.

Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials.

You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.

We are not held liable for any customs fees in your country, holding times, unclaimed parcels or incorrect shipping information provided.

If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Contact Us

If you have any questions or concerns about your order, please do not hesitate to contact our customer service team at operations@PEREZSAINTBILL.COM. 

We are here to assist you and ensure that you are satisfied with your purchase.

Thank you for your understanding and for supporting our business.